National Service Delivery & Funding Models Design Process

The National Service Delivery & Funding Models design and development process will create a newly integrated delivery model, funding model, and transition plan informed by our: 

  • Current State analysis 
  • Needs Assessment process
  • Benchmarking best practices 
  • Organizational guiding principles
  • ISED requirements

Achieving a successful future state requires thorough stakeholder engagement. We are deeply committed to integrating consultation into our processes by encompassing these principles: 

Seek a Diversity of Inputs: We’re engaging 50+ organizations, resulting in the consultation of hundreds of individuals from across Canada. To date, we’ve conducted 8 consultations with 42 individuals as part of phase 1 of the project.

Flexibility: Our approach throughout the project has been iterative and we will continue to incorporate feedback along the way. 

Variety of Channels: To ensure that stakeholders can communicate with us in a way that suits their needs, we’ve provided both synchronous and asynchronous methods of input, including surveys, written submissions and virtual consultation sessions.

Continuous Improvement: We’re committed to ensuring that no matter what the future state becomes, we will create processes and recommendations to continuously improve. 

Transparency of the Process

We want to be transparent in the approach that we’ve taken and where we are in the process today:

Step 1: Review, Analysis & Synthesis, February – April 2021: COMPLETE

The goal of this step was to develop a baseline understanding of the current state of the DRI ecosystem and set a clear line of sight for the desired future state of NDRIO

Step 2: Service Delivery & Funding Model Development, April – July 2021: IN-PROGRESS

After completing a thorough review in the first step, the focus has now shifted to developing a set of options for the service delivery and funding model design and providing a recommended approach. 

During this phase, we will be facilitating discussions with stakeholders to assess and refine options, taking into account the learnings from Phase 1. Once the selected Service Delivery Model and Funding Model options have been chosen, a detailed report will be developed on the required operating model and implementation considerations will be mapped. 

Step 3: Transition, July – August 2021

Once the recommended approach has been selected, the process will involve the development and communication of the transition roadmap. This will ensure that all risks and mitigating factors have been well documented and thought through ahead of implementation. 

Finally, the results of the transition roadmap will be incorporated into to NDRIO’s Strategic Plan, which is scheduled to be completed and launched to our stakeholder community by September 2021.